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Sales Engineer - Healthcare



Sales & Business Development
United States
Posted on Friday, May 26, 2023

We’re looking for a sales engineer, focused on custom-fitting Vital’s suite of solutions to each individual client, to join our remote-first team. You will be an expert in Vital’s solutions and features, serving as a guide for prospects & clients to understand technical requirements to achieve success within the solution suite.

You will be advising clients throughout the sales and implementation processes, liaising between the sales team, the client services team, and client representatives to drive technical sales opportunities to closure.

Vital builds software for care teams & patients, with a focus on the Emergency Room (ER) experience. We use artificial intelligence and machine learning to reduce length of stay, save millions by increasing doctors’ and nurses’ productivity, and keep patients safe & happy. There are more than 140 million visits to the ER every year in the US. Our mission is to improve the healthcare experience for these patients.

Roles & Responsibilities

  • Strategize and work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities.
  • Act as a trusted technical advisor to prospects, customers, and Vital’s client-facing teams throughout the customer journey.
  • Leverage technical discovery sessions to collect, analyze, clarify, and document goals and challenges to define core business requirements.
  • Present solution proposals, business benefits, competitive advantages, and how Vital’s solutions can meet clients' current and future needs based on client data and product requirements.
  • Develop and communicate standards, best practices, and prescriptive guidance on the use of Vital’s solutions.
  • Provide expertise on clinical and operational process and workflow, and indicate how Vital’s solutions can assist with this effort.
  • Craft and deliver Vital technical and feature solution proposals, mutual success plans, and implementation timelines that account for client data requirements and build a roadmap for long term success.
  • Become a trusted advisor for client accounts, providing practical guidance in the value of proposed solutions and setting expectations with clients to ensure customer satisfaction.
  • Develop and continually refine deep product knowledge of the full suite of Vital solutions.
  • Prepare and deliver product proposals, technical documentation, and statements of work (SOWs).
  • Work closely with the Client Services team, Engineering team, Product team, and Sales Team to strategize on opportunities, cross-training, and knowledge transfer.
  • Partner with product, sales, and client services to enhance Vital’s solution suite and provide value to our customers, with emphasis on client priorities during every decision made.
  • 3 years experience in a sales engineer/data analyst/data engineer role for data-intensive, scalable, high throughput platforms and applications (leveraging knowledge of healthcare standards, data marts, newer technologies, and engineering practices)
  • Experienced in working in a client-facing role, ideally in a pre-or post-sales support role
  • Experience with both existing and emerging interoperability standards such as HL7 V2.x, as well as CCD, C - CDA XML V3, IHE profile, FHIR (desirable)
  • Knowledge of FHIR, REST and web services APIs, big data, MLAI
  • Good understanding of software/SaaS sales cycle and strategies
  • Clear, concise communicator who is able to explain complex technical concepts to non-technical audiences
  • Detail oriented & hyper-organized learner, jumping into the weeds to fully understand products and clients
  • Strong client-facing skills, with the ability to build and maintain relationships
  • High initiative: sense of urgency and self-motivation
  • Customer advocate and strategic thinker
  • Positive attitude, collaborative team player
  • Jira, Confluence, Google Suite, HubSpot, GitHub proficient
  • Periodic travel may be required

Why Vital?

  • We’re working on problems which have a real impact on people’s lives. When we succeed, patients get better care.
  • Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a diverse bunch of talented people that are supportive, calm, clear, empathetic, and results-oriented.
  • We prefer working smarter, not longer. You're not expected to put in wild hours, that's just not what we do.
  • You'll get a competitive salary.
  • We're constantly improving our systems and processes, and you'll be expected to continue to shape this as we journey together.

We also provide great benefits to our team:

  • Every team member at Vital gets to share in our success in the form of stock options.
  • 33 paid days off, so you can recharge when you need, to perform at your best.
  • We provide paid leave for new parents.
  • Competitive health, vision, and dental packages (100 % premium covered for employees + dependents), life insurance & a 401(k) plan.

Hiring @ Vital

Does this role and organization seem like a good opportunity for you? If so, have a read of our code of conduct, then fill out an application.

If you qualify for a good role at Vital, we'll invite you to a round of interviews. There are three stages to our interview process, as follows:

  • Culture & Screening. This is where you introduce yourself, and we introduce ourselves and the company, explaining what we're about, why we're doing what we're doing, and the type of person we're looking for.
  • Technical/Role specific. This is where we'll sit with you to talk about scenarios relevant to the role you're applying for, looking to see if you can demonstrate the skills required to fulfill the role.
  • Executive. This is where you get to meet our leadership team and ask questions about the company and its founders/leadership team.

Interviews for this role will total about 2 hrs 45 minutes. We are committed to providing all candidates with constructive feedback during this process.

Vital was founded with the goal of providing modern healthcare software to providers and patients everywhere, regardless of identity or circumstances. We’re striving to build a diverse and inclusive team who are equally as passionate about our mission as we are - that being said, if you are excited about improving healthcare and patient experiences, but don’t think you tick every box in our job ad, please still consider applying - we’d love to hear from you.

Vital is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, or any other legally protected characteristics.