Enterprise Account Executive - UK - Public Sector
Talkdesk
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
What is an Enterprise Account Executive for Public Sector at Talkdesk…
As an Enterprise Account Executive for Public Sector at Talkdesk, you will be responsible for pipeline generation across: SDR, Channel Partners, Marketing and Self-generation, targeting public sector entities with 1000+ employees that are aligned to your region.
We are looking for a driven, motivated and ambitious Enterprise Account Executive—someone who will proactively acquire new prospects and drive forward our business offerings through solution-based selling. Bring your passion for customer experience and join Talkdesk on our rocketship to success!
Responsibilities:
- Responsible for new business development within enterprise public sector entities and closing of opportunities
- The ability to articulate how you have personally built champions, coaches and quantify the outcomes you have enabled them to deliver is critical for the successful candidate.
- Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers
- Create and cultivate a close relationship with strategic alliances
- Understand the customers’ business strategy and direction and manage a long-term, sustainable business portfolio
- Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.
- Bringing innovative ideas that showcase Talkdesk's competitive advantage and disruptive mindset
- Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process
- Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model
- Build lasting, meaningful relationships with other members of management, team, and the prospect/customer community
- Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for the region’s market segmentation and targeted accounts
- Develop essential internal relationships to provide the support necessary to manage accounts and close deals
- Communicate accurate and realistic forecast information to the management team per our process and policy
- Communicate market reaction and needs back to headquarters in a productive manner
- Take an active role in solving problems that involve other functional areas, instead of “dumping problems at the factory door”
- Take the lead in prioritising the needs of customers so that engineering and other functional areas can focus on the right tasks and issues
Requirements:
- Previous experience in selling software solutions into Public Sector Entities
- Long history in outside/direct sales experience exceeding net new quota targets
- Experience positioning through strategic value based selling
- Track record of innovative projects
- Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
- Analytical with strong business acumen
- Flexible personality, able to adapt to surroundings
- Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully
- Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology
- Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers
- Excellent communication and presentation skills
- Extensive negotiation and contract development experience
- Comfortable operating in a fast-paced, dynamic startup environment
- CCaaS or Contact Centre knowledge a plus
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
