Senior Software Engineer
Talkdesk
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services. Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews. We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.
Do you love APIs, databases, messaging and open source? Do you crave for great challenges that will make you feel awesome once you solve them?We're looking for world-class software engineers to join a team of amazing developers that is completely disrupting an industry.
Responsibilities:
- Work independently as well as in small teams to develop the best product on the market
- Coach and up-skill other engineering team members
- Implement a scalable, stable, and user-friendly product that can handle our current growth
- Collaborate with our support engineers and customer support representatives to understand our customers' needs, enhance Talkdesk usability and resolve technical issues
- Engage with the Product team and other engineering teams in the cluster to help to ensure the solutions the team is building is fulfilling all the requirements
- Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and value you created for customers
Required Skills:
- BS/MS Degree in Computer Science, Applied Math, or an engineering area
- 5+ years experience with design and development of large-scale web applications
- Passion for producing clean, standards-compliant, secure code
- Deep understanding of the design and development of Service Oriented Architecture (SOA, API);
- DevOps/PaaS Experience (Git, CI, Heroku, AWS)
- Experience scaling global web applications
- Advocate for automated testing, continuous integration and dark launches
- OO programming and TDD
Nice to have / Pluses:
- Proficiency in Ruby or JavaScript
- Familiar with Git, RabbitMQ, Redis or MongoDB
- Experience in other languages like Kotlin, Elixir, Java, Python
- Experience in working with a globally distributed team
- Experience in the Agile development methodology/Scrum
- Experience with at least one relational and non-relational databases (ex: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch)
Additional Notes:
This position will follow a hybrid work model.
#LI-Hybrid
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
