Reseller Director
Talkdesk
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Responsibilities:
- Identify, recruit, onboard, and manage Talkdesk Resellers, VARs, and Telco/Carrier-focused partners.
- Meet and exceed pipeline and closed revenue quotas through the management and execution of the Talkdesk sales process via partner-led opportunities.
- Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities, and effectively communicate these to partner constituents.
- Collaborate with our Sales, Marketing, and Customer teams to generate reseller pipeline and drive partner/customer satisfaction.
- Conduct web-based demos and develop materials necessary to accelerate reseller and customer acquisition.
- Provide feedback to the product team concerning partners’ requests for product enhancements.
- Use Salesforce.com to maintain excellent records and report on reseller activity and metrics.
- Recommend improvements to Talkdesk’s partner infrastructure (e.g., partner portal, marketing collateral) based on reseller needs.
- Drive overall partner go-to-market (GTM) strategy and execution to plan.
Requirements:
- BA/BS degree required; MBA preferred.
- 10+ years of experience in a Channel Account Manager (CAM) role managing reseller relationships.
- Ideally possesses relationships supporting any of the following: TTEC, Windstream, Fusion Connect, ConvergeOne, NWN, WWT, CDW.
- 3+ years of experience working in the CX/AI or Telco space.
- Creative and passionate about partnering, with an exceptional ability to develop relationships.
- Engaged personality, polished verbal and written communication skills, and meticulous attention to detail.
- "Hunter" mindset with the ability to generate partner referral opportunities while also developing long-term partner relationships.
- Highly organized self-starter who runs toward opportunities.
- Proficient with web-based demo software and tools.
- Comfortable operating in a fast-paced, dynamic startup environment.
- Willingness to travel (10–20%) as needed.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
