At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Role Overview:

The Executive Assistant (EA) will report directly to the Executive Business Partner to the CEO, providing essential business and administrative support. The ideal candidate is highly organized, detail-oriented, and excels in documentation, writing, and task management. Working closely with the Executive Business Partner, the EA will ensure smooth day-to-day operations with a strong service-first attitude.

Responsibilities:

Administrative & Documentation Support: Manage calendars, schedule meetings, and prepare accurate, well-organized documents.
Writing & Communication: Draft and edit correspondence, meeting materials, and reports with clarity and professionalism.
Task Management & Follow-Up: Track key deliverables, ensuring timely completion and maintaining accurate records.
Travel Coordination: Organize domestic and international travel, including itineraries and logistics, with clear documentation.
Expense Management: Submit and track expense reports with accuracy and attention to detail.
Meeting Preparation & Documentation: Prepare agendas and materials, manage logistics, and document minutes or follow-ups.
Vendor Coordination: Oversee vendor relationships and logistics for both corporate and personal tasks.
Personal & Estate Assistance: Occasionally assist with personal or estate-related tasks, including vendor management and scheduling.
Service-First Attitude: Deliver concierge-level service, ensuring tasks are handled professionally and exceed expectations.

Requirements:

1-2 years of administrative or executive assistant experience in a fast-paced environment.
Exceptional documentation skills, maintaining clear and organized records.
Strong writing skills for high-quality correspondence and reports.
Service-first attitude with a proactive, customer-focused approach.
Tech-savvy, proficient in tools like Google Workspace, Todoist, Asana, and expense software.
Flexible availability for tasks outside of regular hours, including weekends and holidays.
Ability to handle sensitive information with confidentiality and professionalism.
Excellent communication skills, able to interact effectively with internal teams and vendors.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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