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Channel Commissions Analyst



Atlanta, GA, USA · Remote
Posted on Tuesday, July 9, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The Channel Commissions Analyst at Talkdesk will be responsible for a) Gathering the required data for commission calculations; b) Manual Commission Statements Generation plus statements data validations; c) Commission Statements Distribution on Monthly basis; d) Preparing/handling Commission JEs on the Monthly/Quarterly basis for the normal routine job tasks a through d. The Commissions Analyst must be detail-oriented and adept at data mining to ensure accurate commission payment calculations. This is crucial for minimizing the potential for human errors, such as overpayments or underpayments, and ensuring compliance with internal and/or external SOX Audits.


  • Handle Monthly Financial records – JE Accruals (Supporting an external Master Agent and Referral Partner team 75+ in size with personalized compensation plans)
  • Monthly statements generation and distribution for the Sales partners
  • Develop and maintain relationships with external partners
  • Assist in partner commission calculations on Monthly/Quarterly basis
  • Assist with ad-hoc analysis project(s) as needed
  • Assist in other areas of the monthly and annual financial close


  • Educational degree in Accounting, Finance, Economics.
  • 2+ years of experience with Commissions, FP&A or Accounting background
  • Previous experience using Salesforce, Zuora, NetSuite strongly preferred.
  • Excel proficient - VBA knowledge
  • Ability to read and interpret professional contracts
  • Excellent written and verbal communication skills
  • Strong problem-solving, leadership and interpersonal skills
  • Excellent conflict management skills at all levels in the organization as well as an effective and resilient stress manager
  • Ability to handle tough conversations regarding compensation in a professional and confident manner
  • Fast learner
  • Sharp eye for detail
  • Strong analytical skills
  • Open-minded, positive attitude

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.