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Identity and Access Management Administrator



Salt Lake City, UT, USA
Posted on Thursday, June 27, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The IAM Administrator is responsible for designing, developing, testing, implementing, and integrating Identity and Access Management systems and solutions. Responsibilities include identifying, analyzing and resolving systems design weaknesses, prioritizing troubleshooting efforts and pinpointing resolutions to complex issues surrounding access to systems. This position works with IT internal support teams to provide the highest standards of support relative to identity access management practices. Other responsibilities include monitoring and maintenance of IAM systems, training and communication of (IAM) processes, and advising on IAM solutions and best practices.

Duties and Responsibilities

  • Provide analysis and development knowledge for Identity Access Management (IAM), Single Sign-on (SSO), and/or Multi-Factor Authentication (MFA)
  • Assist in the review and design of new IAM security technologies and support to ensure that the appropriate controls and tools are selected and operationalized
  • Work closely with team leads, peers, development teams, business analysts, and end users to ensure systems have appropriate controls and protection
  • Regularly participate in new projects to learn new technologies and perform detailed feature and usability analysis based on vendor's offerings and business needs
  • Support Information Security programs which include governance (policy & standards), security enhancements, new security technology evaluation and testing, project requirement gathering, internal client communications, documentation, and security awareness
  • Works with the team on integration efforts between Okta, Active Directory, and key systems such as Workday and Salesforce
  • Provides engineering level support to troubleshoot and resolves system incidents, problems, and changes, as required
  • Provides ITIL based operational support and acts as a technical resource for the Active Directory/Okta infrastructure, including incident, change, and problem management
  • Completes the key metric reporting and analysis for the Identity Management environment as required
  • Works to ensure audit tasks related to Identity Management are completed on time, with participation of appropriate parties
  • Utilizes industry best practices for appropriate standards, processes, procedures, tools, and documentation
  • Maintains awareness and knowledge of current changes within legal, regulatory, and technology environments which may affect operations. Ensures senior management and staff are informed of any changes and updates in a timely manner


  • 5+ years working in an Enterprise IT environment
  • 3+ years working as an IAM security specialist or similar role
  • Strong experience working with systems like Onelogin and OKTA
  • Knowledge of scripting languages like Bash and Powershell
  • Experience working in a remote environment


  • 5+ years working in an Enterprise IT environment
  • 3+ years working as an IAM security specialist or similar role
  • Strong experience working with systems like Onelogin and OKTA
  • Knowledge of scripting languages like Bash and Powershell


  • Bachelor's degree in a computer related discipline (Computer Science, Computer engineering, Information Systems, etc.) or equivalent work experience.
  • CISSP, CCSP, or GSEC certifications are a plus

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.