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Manager of Talent Acquisition & HR

Talkdesk

Talkdesk

People & HR
Bengaluru, Karnataka, India
Posted on Wednesday, June 26, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Responsibilities:

  • Working within the Bangalore market to identify and attract top software engineering talent
  • Manage full cycle Talent Acquisition process ensuring a frictionless and positive candidate experience
  • Partner with hiring managers and Talent Acquisition team members to identify key requirements for each role
  • Develop and maintain a talent pipeline using tactical research methods, sourcing techniques, networking and leveraging the Talkdesk team as our best sourcing asset
  • Conduct application screening, first touch phone calls, and in-person interviews of candidates
  • Coordinate the offer process and conduct reference checks
  • Keep candidates and relevant Talkdesk team members continually informed throughout the hiring process
  • Facilitate hiring discussions with interviewers and hiring managers
  • Develop strong relationships with candidates and help them seamlessly integrate into the Talkdesk team and culture
  • Assist with new hire onboarding including IT support and desk set-up
  • Basic necessary office management within a co-working space

Requirements:

  • BA/BS degree
  • 5+ years of progressive recruiting experience including sourcing and full cycle recruiting
  • Work in our office location to fulfill the responsibilities of this position
  • Demonstrated ability to recruit for all levels within an organization, including senior management positions
  • Experience negotiating complex employee compensation packages
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • Proven organizational skills and the ability to succeed in an environment with competing demands
  • Proven ability to take initiative, use consultative skills and build strong, productive relationships
  • A track record of demonstrating a strong work ethic, integrity, and personal accountability

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.