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Learning & Experience Coordinator - Contract

Talkdesk

Talkdesk

Salt Lake City, UT, USA
Posted on Tuesday, June 18, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The Learning & Experience Coordinator will track, implement, and evaluate all people and learning program support and logistics. This is a Part-Time contract role $25-30/hr + 25-30 hrs/week.

Responsibilities:

  • Maintains records of training and event activities, attendance, program evaluation, feedback and produces reports as needed
  • Oversee, coordinate and administer event logistics, calendar invites, registration and enrollment for learning and people experience programs
  • Support administrative, maintenance, and governance needs for the Learning Management System and people experience programs
  • Manage, configure, and maintain all learning curriculum sessions and events, reporting, LMS asset maintenance, and compliance for Learning & Development programs
  • Support in managing and sending event communication and engagement with internal communication channels
  • Occasionally partners with external vendors and partners to facilitate internal events or training for all employees
  • Monitor adherence to employee swag process and policy to ensure compliance
  • Supports team with project management, data collection and administrative support

Requirements:

  • Excellent verbal and written communication skills
  • Adept with a variety of multimedia training platforms and methods
  • Extremely proficient with Microsoft Office, Google Suite, specifically Google Sheets and/or Excel and related program software
  • Strong organizational and time management skills

Education and Preferred Experience:

  • At least two years of administrative experience required
  • Bachelor's degree in Human Resources, Training and Development, or a related field preferred
  • Professional training certification preferred
  • Prior Learning Management Software experience preferred
  • Experience in a hyper-growth, global organization preferred
  • Prior SaaS organizational experience preferred

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.