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Healthcare Industry Account Executive - New York



Sales & Business Development
New York, NY, USA
Posted on Wednesday, May 15, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

What is a Healthcare Account Executive at Talkdesk . . .

The Healthcare & Life Sciences Industry (HLS) sales team focuses on driving new logo and expansion sales within Healthcare Systems, Payers and Life Sciences organizations. Our Account Executives have extensive healthcare industry knowledge and prior success generating new logos while expanding revenue of existing customers.

Job Overview:

We are seeking a highly motivated and results-driven new logo hunter to join our sales team. The ideal candidate will have a proven track record of consistently surpassing sales targets at growing companies, with a focus on new logo acquisition in the healthcare industry. The successful candidate will excel at strategic value selling, collaborative engagement, and operational excellence to drive new logo revenue and expand our client portfolio.

Ideal Candidate Profile & Success Factors:

Prior Success:

  • Consistently surpassed sales targets at growing companies focusing on new logo accounts in the healthcare industry
  • Demonstrated success in positioning disruptive or transformational SaaS solutions to C-level and other senior executives
  • Track record of negotiating and closing 6-7 figure, multi-year contracts with Healthcare Systems, Payers and Life Sciences organizations

Strategic/Value Selling:

  • Proficient in crafting tailored solutions that engage executives and drive successful outcomes
  • Demonstrated ability to showcase competitive edge through advanced sales techniques and strategic planning

Collaborative Selling:

  • Expertise in engaging internal and external resources to advance deal cycles and foster credibility
  • Proven success in leveraging channel partnerships and collaborating with internal Sales Development for enhanced lead generation

New Account Development:

  • Utilize creative methods to personally generate leads for new logo opportunities in the healthcare sector
  • Independently develop and manage a pipeline of new logo opportunities, aiming for 4x-5x coverage

Operational Excellence:

  • Drive the sales cycle from pipeline to closure, engaging C-level executives and negotiating effectively
  • Maintain operational excellence with a structured deal qualification framework and sales methodology

Executive-level Communication:

  • Demonstrate executive-level communication skills, deliver captivating presentations and foster interactive dialogue to influence decisions and accelerate deals
  • Exhibit thought leadership, handle objections, and navigate pricing discussions with finesse

Technical Acumen/Aptitude:

  • Aptitude to rapidly grasp new SaaS technology, showing readiness to discuss solutions with potential and current customers
  • Commitment to continual learning for personal and organizational growth, with a specific interest in Generative AI technology

Talkdesk FAST Operating Principles:

  • Prioritize impactful actions, hold yourself and others accountable for results, and execute decisively
  • Act promptly and make timely decisions to propel the organization forward with agility and urgency

To be successful in this role you must be able to:

  • Prospect and secure new logo accounts by effectively positioning our disruptive SaaS solutions to C-level and other healthcare senior executives
  • Develop and execute strategic account plans to drive successful outcomes and showcase our competitive edge
  • Collaborate with internal and external resources to advance deal cycles and maximize close potential
  • Creatively generate leads for new logo opportunities and diversify client portfolio to ensure consistent quota achievement
  • Engage with channel partners to maximize sales potential and enhance lead generation
  • Drive the sales cycle from pipeline to closure, engaging all stakeholders and negotiating effectively
  • Deliver compelling presentations and engage in executive-level communication to influence decision-makers and accelerate deal velocity
  • Keep updated on market trends, learn your prospective customers’ business and maintain a strong understanding of our SaaS technology and competitive landscape

Ideal Candidate Experience and Expertise:

  • 5+ year proven track record of exceeding sales targets selling SaaS solutions to the healthcare sector
  • Demonstrated understanding of healthcare industry trends and challenges
  • Experience selling disruptive or transformational SaaS solutions to C-level executives
  • Strong understanding of strategic selling techniques and ability to craft tailored messages that align to prospective customer business and economic drivers
  • Excellent communication and negotiation skills, with the ability to engage executive-level audiences
  • Proficiency in CRM software and sales productivity tools
  • Ability to thrive in a fast-paced, dynamic startup environment

Why Join Us:

  • Opportunity to be part of a fast-growing company at the forefront of AI innovation in the CCaaS industry
  • Ability to make a significant impact and drive meaningful change in how businesses engage with their customers
  • Competitive salary with uncapped commission potential and comprehensive benefits package
  • Collaborative and inclusive company culture that values creativity, teamwork, and personal growth

If you're a results-driven sales professional with a passion for driving new business growth through disruptive technology, we want to hear from you! Apply now to join our dynamic team and be part of our journey to revolutionize the customer experience.

Our Process:

  1. 45-60 minute video interview with Recruiter
  2. 45-60 minute video interview with Hiring Manager
  3. 60-minute Panel Interview, plus pre-panel:
    • 15-30 minute video prep call with Recruiter
    • 30-minute video call with a current AE on the team (optional)
  4. Searchlight Reference Check
    • Candidates must provide at least two former direct manager business references
  5. 30-minute Final Interview with senior leader (if necessary)

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.