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Principal Software Engineer



Software Engineering
Seattle, WA, USA
Posted on Thursday, May 9, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Job Summary:

  • We are seeking a Principal Engineer to lead the development of our software products. The ideal candidate will have extensive experience in software engineering, a deep understanding of software design patterns and architectures, and the ability to mentor and guide other engineers. As the Principal Engineer, you will be responsible for designing and developing software products that meet business objectives, are scalable, and maintainable.

Duties and Responsibilities:

  • Lead the development of software products, working closely with cross-functional teams to ensure that products meet business objectives and user needs.
  • Design and develop software architectures and solutions that are scalable, maintainable, and meet quality standards.
  • Mentor and guide other engineers, providing coaching, feedback, and support to help them grow and achieve their goals.
  • Develop and maintain coding standards and best practices to ensure high-quality code.
  • Identify and address technical risks and issues that may impact the development of software products.
  • Work closely with product management and other stakeholders to develop product roadmaps and define technical requirements.
  • Stay up-to-date with emerging technologies and trends in software development and incorporate them into software products.
  • Provide technical leadership and guidance on software development projects.


  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 10+ years of experience in software development, with a focus on web-based applications.
  • Strong expertise in at least one programming language, such as Java, Python, or C#.
  • Extensive experience in software design patterns and architectures, including microservices and event-driven architectures.
  • Strong leadership and people management skills, with the ability to mentor, coach, and provide feedback to team members.
  • Strong understanding of software development processes, including requirements gathering, design, development, testing, and deployment.
  • Familiarity with a range of software development tools and technologies, including front-end and back-end technologies.
  • Experience working with cloud-based architectures and infrastructure.
  • Strong problem-solving skills and a commitment to delivering high-quality software products.
  • Excellent communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced environment.

Work Environment and Physical Requirements:

  • Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.