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Strategic Solutions Engineer- Iberia



Lisbon, Portugal
Posted on Friday, April 12, 2024

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

What is a Strategic Solutions Engineer at Talkdesk…

The Strategic Solutions Engineer (SE) is responsible for all technical, solution, and competitive aspects of the Talkdesk sales cycle. SE's must be both sales focused and have deep technical knowledge. The SE will work together with Sales, Marketing, and Product Managers. They also bridge the gap between our AE and the Customer, ensuring our solution delivers value.

As a Strategic Solutions Engineer at Talkdesk, you will…

  • Report to the VP of Solutions Engineering
  • Support Strategic Account Executives with the discovery of customer pains and potential needs.
  • Deliver presentations to customers, on-site & virtual, showing Talkdesk's capabilities, aligned to the customer's pains and needs
  • Scoping, managing and executing customer pilots and POCs
  • Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
  • Convey customer requirements to Product Managers
  • Become a Talkdesk promoter

What we are looking for…

  • Fluent Spanish speaking skills
  • Prior experience as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to into accounts with 5,000+ employees
  • Command the attention in a room by delivering compelling presentations and demonstrations
  • Knowledge in web / scripting technologies,
  • Meet the customers business requirement with a technical solution
  • B.S. Computer Science, Software Engineering, MIS or equivalent work experience
  • In-depth knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus but not required.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.