At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Reporting to the CAO, the Director of Global Tax will be responsible for all the tax-related activities of the company, including leading tax structuring and strategy, tax accounting and provision preparation, and coordinating all aspects of the preparation and filing of domestic and foreign corporate, state and local income, franchise, sales and use, VAT, telecommunications and property tax returns as well as other indirect tax filings as necessary. This person will also lead company interactions with taxing authorities in matters of controversy and handle any tax-related audits initiated by such authorities.

Who you’re committed to being:

An excellent communicator
A leader, demonstrating leadership that builds a culture of performance throughout the company.
Attentive to detail and committed to meeting deadlines. Willing to focus and contribute to ensure quality work output.
Highly upbeat person who is a strategic problem solver, proficient with prioritization, partner engagement, analytics, statistics and business intelligence
Ability to paint and evolve a long-term vision, while executing on a near-term plan
Understand how to get the best from people. Eager to learn from peers and business partners

What you’ll own:

Develop and implement tax planning strategies to reduce tax expense, minimize tax exposures, minimize audit deficiencies, maintain a competitive effective tax rate, and refresh as necessary the global tax structure in alignment with changes in the business model and global tax policy updates
Maintain an understanding of the company’s global business developments, investments, activities and business strategies, and guide senior management on the various tax planning strategies
Collaborate with a broad range of internal partners, including executive management, financial reporting, accounting, treasury, and legal
Assume expertise for new and emerging tax issues, both domestically and internationally
Drive transformation of the tax function to scale for growth, which includes people development, process improvement and implementation, and effective use of data and technology
Provide direction and oversight for direct and indirect tax compliance, accounting for income taxes, transfer pricing, and planning
Engage, supervise and collaborate with outside tax advisors on various projects

Experience you’ll need:

Masters Degree in Accounting or Tax
CPA preferred
10+ years of dynamic corporate tax experience in industry and/or public accounting; Big 4 experience preferred
Strong tax research skills
Strong leadership skills with the ability to optimally manage both internal and external resources
Excellent verbal and written communication skills
Tech industry corporate tax experience preferred
Simultaneously lead multiple projects. Adapt to and prioritize projects based on changing conditions
Experience with Suretax and NetSuite preferred.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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