At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Assists Senior AR Manager in reporting on DSO, collections, reserves and other metrics to management weekly Ensure cash forecast targets are met
Key liaison for:
- Accounting: AR sub-ledger management and reconciliation
- Invoicing: Error resolution, credit reductions, and short pay elimination
Performs analysis of collection practices and policies and develops recommendations
Manages International team of Collectors, ensuring the achievement of Collection Targets
Actively participate in monthly and quarterly close activities including the completion of AR related Balance Sheet Reconciliations
Work with teams on process improvement initiatives
Participates in policy and strategy development
Exercises independent judgment and discretion in matters of significance
Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution
Manage Withholding Tax process including all relevant postings and the collection of WHT certificates
Negotiate payment programs with delinquent customers
Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents
Maintains and keeps organized and accessible all company credit collection documentation

Qualifications:

5+ years of direct corporate collections and/or AR experience
Knowledge of billing and collections procedures
Exceptional organizational and analytical skills
Strong communication, interpersonal, and leadership skills
Must have excellent negotiation and problem-solving skills Proficient in Excel
Netsuite is a plus

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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