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Consultant - Strategy & Corporate Development

Talkdesk

Talkdesk

Lisbon, Portugal
Posted on Wednesday, November 15, 2023

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

The Business Analyst of Strategy & Corporate Development is a key contributor to the strategic planning and corporate growth initiatives of the organization. This role involves analyzing data, conducting research, and providing valuable insights to support decision-making processes within the strategy and corporate development functions. The Business Analyst plays a vital role in helping the company identify opportunities for growth, evaluate potential investments, and optimize strategic initiatives.

Key Responsibilities:

Data Analysis:

  • Collect and analyze financial data, market trends, and industry benchmarks to provide insights on business performance and growth opportunities.
  • Develop and maintain management reporting dashboards, financial models and forecasts to support strategic decision-making

Market Research:

  • Conduct market research and competitive analysis to identify trends, emerging opportunities, and potential threats.

Strategic Planning Support:

  • Assist in the development and execution of the company's strategic plan.
  • Collaborate in the creation of strategic presentations and reports for executive leadership and stakeholders.

Mergers and Acquisitions (M&A) Analysis:

  • Support M&A activities by conducting due diligence, financial analysis, and synergy assessments for potential acquisitions.
  • Assist in the preparation of M&A proposals, business cases, and presentation materials.

Business Performance Tracking:

  • Monitor and track the progress of strategic initiatives and corporate development projects.
  • Generate regular reports and dashboards to provide insights on project status and performance against goals.

Communication and Collaboration:

  • Collaborate with cross-functional teams, including product, engineering, marketing, operations, and legal, to gather information and insights.
  • Communicate findings and recommendations to stakeholders in a clear and concise manner.

Qualifications:

  • Bachelor's or Master’s degree in business, finance, economics, or a related field.
  • Proven experience in business analysis, financial analysis, or strategy-related roles.
  • Strong analytical skills and proficiency in data analysis tools such as Excel, financial modeling software, and data visualization tools.
  • Excellent problem-solving and critical-thinking abilities.
  • Effective communication skills, both written and verbal, for presenting complex information to various audiences.
  • Detail-oriented with strong organizational skills to manage multiple projects simultaneously.
  • Ability to work independently and collaboratively within a team.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.