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QA/Support Engineer

Suger (Yc W23)

Suger (Yc W23)

Customer Service, Quality Assurance
são paulo, state of são paulo, brazil
Posted on Jul 30, 2025
About Us
Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.
We’re looking for a QA/Support Engineer to join our team. This role sits at the intersection of quality assurance, technical support, and customer communication. It’s ideal for someone with strong attention to detail, a solid technical foundation, and a knack for solving problems proactively and collaboratively.
We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.

What You’ll Do

  • Reproduce, verify, and document bugs reported by users or internal teams.
  • Work closely with Salesforce workflows and help identify edge cases or configuration issues.
  • Communicate with customers to gather details about problems, confirm fixes, and ensure a smooth support experience.
  • Write clear, structured bug reports and collaborate with engineers to prioritize and resolve issues.
  • Assist in manual regression testing and light scripting where applicable.
  • Contribute to improving internal documentation and QA processes.

What You Need

  • Experience in Salesforce will be a huge advantage.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
  • 2+ years of experience in QA testing and/or technical customer support.
  • Strong understanding of software testing principles, methodologies, and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills in English, especially written, for reporting bugs and handling customer interactions.
  • Technical mindset - You understand how web applications work and can investigate issues methodically.

Why Join Us

  • Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
  • Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
  • Competitive compensation and equity plan.
  • Fast-moving, flat org structure with real product-market fit and big ambitions.