About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

About the Role

The 401(k) team sits within Benefits, one of Rippling's largest and most important product categories. As a 401(k) team member, you’ll ensure the seamless integration of clients’ payroll data with 401(k) recordkeepers, enabling automated management of their underlying employees' retirement benefits - avoiding our clients hours of manual work. You’ll join at a highly exciting time as we are scaling our platform to allow hundreds of customers to integrate their payroll with 100+ 401(k) vendors.

Rippling is looking for an Operations Specialist to help project manage new 401(k) integration setups, to resolve process and system challenges as they arise, and to help root cause issues and contribute to fixes. This role will require significant engagement across customers, vendors and a number of internal departments, and will have a major impact on the success of Rippling's 401(k) platform.

What You’ll Do

• Drive 401(k) integration processes forward, maintaining momentum to stay on-track and ensuring customer satisfaction and engagement throughout
• Communicate extensively with customers and vendors throughout the 401(k) integration process (typically 6-10 weeks), providing step by step guidance
• Manage complex escalations and issues
• Work cross-functionally with Product, Engineering, Account Management and other internal stakeholders to root cause issues, come up with process / automation solutions, and help implement fixes to improve the customer onboarding process
• Develop documentation for new procedures and outline standard operating protocols

You Should Have

• 3+ years of experience in a customer-facing operational role, such as implementation, support, account management or operations
• Strong communication skills, both written and verbal
• Excellent project management and organizational skills: ability to juggle multiple projects simultaneously, with varying deadlines and stakeholders, without any oversight
• A strong attention to detail and high degree of accuracy: Ability to spot discrepancies that might go unnoticed by others
• A passion for processes, consistently seeking opportunities to address inefficiencies
• Experience with payroll or 401(k) plans is a plus but not required