Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

Note:

This role requires you to work in EST timezone.

This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.

About the role

We are looking for a seasoned customer success leader to join our Implementation team. As a first line manager, you will coach and develop a team of 4-6 Data Specialists, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Implementation, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.

What you will do

Develop Data Specialists through hands-on coaching and mentorship
Support hiring & onboarding of new Data Specialists
Successfully prioritize work based on urgency, revenue, and customer sentiment risk,
Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
Define, track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Implementation, Implementation Analyst, and Support teams to create a seamless customer journey
Collaborate with Product & Engineering to continuously improve product functionality based on team feedback in Implementation

What you will need

5+ years of SaaS experience in professional services, implementation, or customer success
2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
Ruthless prioritization and time management
Boundless energy to help your team and your customers...all with a “can-do” attitude!
Strong attention to detail and ability to solve complex, interdependent problems
Flexible to scaling and changing organisations and responsibilities

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