Senior Fraud Risk Operations Analyst
Rippling
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Senior Fraud Risk Operations Analyst" Threshold.IT, Accounting & Finance, Operations
United States · Remote
Posted 6+ months ago
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
The Risk Operations Sr. Analyst will drive the day-to-day operations of managing our risk controls and executing risk assessments to mitigate both fraud, and operational risks across all of our customers. This role will require impeccable attention to detail, clear communication skills, and decisiveness in making key risk decisions on a daily basis. You will own the operational aspects of performing risk assessments on all of our customers, managing credit risk exposures, responding to automated alerts, working with cross-functional partners to optimize product controls, and dashboard reporting. This is an exciting opportunity that requires significant cross-departmental engagement with major impacts on multiple Products and the customer experience.
What you will do
- Primarily responsible for conducting escalated risk assessments on customers - monitoring their subsequent behavior and transactions for fraud, account takeover, and operational risks - all while ensuring adherence to risk policy and SLAs
- Act as primary point of contact for the Fraud risk team in responding to internal stakeholders, and investigate/triaging risk-related incidents or customer escalations. Coordinate with internal stakeholders and customers to complete risk assessments and resolve risk issues.
- Become subject-matter expert in customer risk controls & customers experience, and coordinate with Customer Experience, Sales, and Product / Engineering teams to resolve customer technical issues where necessary
- Develop and maintain help center articles with regards to customer risk experience; identify gaps in current systems, policies and strategies to recommend product enhancement and/or internal process improvements
- Monitor team operations, as needed, and surface issues/needs to team leadership
What you will need
- 5+ years risk operational experience in a fast-paced identity, fraud, compliance, or risk role within the payments, or fintech space - ideally at a fast-growing, scaling startup
- Demonstrated understanding of modern digital identity, fraud patterns/exposure, and account takeovers
- Self-starter with excellent time management skills - must be able to prioritize multiple tasks simultaneously
- History of ownership & accountability - you hold yourself accountable for delivery and take pride in ownership of your function/work
- Intellectually curious - enjoy "peeling back the onion" to understand situations below surface-level
- Organized & attentive to detail - we expect that you will be able to follow our policy, exercise independent judgment where policy doesn't exist, and recognize & surface opportunities to improve upon existing policy
- Excellent communication skills and adept at messaging upwards, you communicate with a high degree of professionalism in written / messaged comms while able to act assertively and with tact on complex and sensitive issues
- Comfort operating in an ambiguous & quickly changing environment with shifting priorities
- SQL experience is preferred
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
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This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Senior Fraud Risk Operations Analyst" Threshold.
