Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role

This role will embark on an adventure to the product horizon of the company, by building a new set of products and features that enable businesses to scale and automate their operational processes. Research will join this nascent team at its inception, getting in on the ground floor and working with engineers, designers and product leads.

As a Product Research Lead, you will dive into the competitive landscape, define use cases and differentiators to inform this strategic bet. You will also inform the creation of new components to our platform that this product (and others) will leverage. We’re looking for a product-oriented thought partner who is passionate about building experiences that enable organizations to drive efficiency, meet goals and scale operations. This role will work closely with product and design leaders to (1) create a foundational understanding of the user ecology, workflows, processes and tools that make up this domain (2) derive product recommendations from these insights to inform the product roadmap and design approach for Rippling’s newest vertical.

What you will do

Define the research roadmap in close partnership with product and design leadership
Identify and prioritize strategic and tactical research questions that have a direct impact on business and customer needs
Plan and conduct research, applying qualitative and quantitative methods as appropriate
Apply diverse interpretative frameworks (from HCI, social science, and design thinking) to make meaning out of customer data
Triangulate data from existing research and other sources to make actionable recommendations
Communicate and evangelize research findings, insights, and recommendations to product teams and executive stakeholders to inform business decisions
Design and lead brainstorming workshops and design sprints to help xfn partners action on research findings and recommendations
Source appropriate participants from our research panel and participate in building a broker advisory board
Level up the design team by helping mentor other researchers and designers, defining processes as we scale, participating in candidate interviews, and leading by example in how you operate on a team
Effectively manage your time and process to meet team deadlines
Co-create a collaborative research practice

What you will need

7+ years of experience in applied research collaborating closely with cross-functional team(s) across all phases of the product development process
An advanced degree in social sciences, humanities, HCI, or related field
Knowledge of qualitative and quantitative methods, expertise with different approaches to data analysis, and interpretive frameworks
Demonstrate a track record of deriving insights from complex or technical problem spaces and evangelizing actionable product recommendations
A knack for identifying business opportunities. an avid curiosity for delving into how products work, a “go and see” mentality, and a drive to get teams engaged in research
Exceptional written and verbal communication: ability to get the point across to cross-functional stakeholders, whether it’s a slide presentation, a written report, or a Slack post
Ability to work independently with limited supervision and take initiative to solve complex problems in a fast-paced environment
Facilitation experience for in-person and distributed teams–this includes brainstorming techniques
Familiarity with conducting research with professional audiences and users, including direct responsibility for participant recruitment
Strong alignment with our Leadership Principles: Go and see, Push the limits of possible, Decide quickly, challenge each other, and Build winning teams.
Nice to have: experience building regulated products in healthcare and/or fintech, startup experience.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, and Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of a Rippling office), under current policy, Rippling considers working in the office at least three days a week to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Benefits

Medical, Dental, Vision, FSA, HSA, Commuter, Life, and Disability Benefits
Uncapped PTO
Flexible work hours
Generous parental leave
Transgender health insurance coverage
Great compensation package (salary, equity)
Onsite meals

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