About The Role

We are looking for a Senior Software Engineer to elevate the Billing platform to the next level. This role entails significant ownership, impact, and visibility in constructing a platform that directly influences Rippling’s growth. Based in Bangalore, this role necessitates cross-functional collaboration across every product vertical and function. As we venture into new markets and support new subscription models, we are preparing for unforeseen challenges.

Our team oversees the entire customer journey, from initiation to completion.

New Customer Onboarding:

When a customer selects Rippling, they collaborate with our sales team to finalize product selection, pricing, payment methods, and frequency. The process concludes with contract signing, a process managed entirely by us. The Complexity: Rippling offers over 40 internal products and integrates with hundreds of third-party apps in our app store. We manage payment processing and tax compliance, which can vary significantly across countries.

Customer Churn Management:

Unfortunately, when a customer decides to discontinue using a product or leave Rippling entirely, we manage the churn experience. We coordinate actions with each product; for example, the learning management system may enable customers to download their courses, while the payroll product may offer tax filing options.

Invoicing and Subscription Management:

We are responsible for invoicing, customer billing, and subscription administration.

Key Team Functions:

Compliance:

Given our pivotal role in processing SaaS fees (approximately $400M), we are crucial for compliance from the engineering perspective. We collaborate with third-party auditors, accounting teams, and the CFO to ensure our systems are equipped to handle funds securely.

Country Launches:

When launching Rippling in a new country, our primary focus is enabling the sales team to initiate sales and close deals efficiently. This involves understanding local contracts, payment infrastructure, tax regulations, and more.

Business Analytics:

We manage the pipeline for calculating essential metrics such as Annual Recurring Revenue (ARR), vital for the Board of Directors, and provide detailed sales insights to refine our strategic approaches.

You will:

• Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment.Wear a product manager hat when needed.

• Build features that solve technical problems of high scope and complexity.

• Participate in planning activities, perform code reviews, and contribute to a growing team.

• Provide mentorship for Junior and Intermediate Engineers on your team to help them grow in their technical responsibilities and remove blockers to their autonomy.

Who You Are:

• You care about product ownership and solving problems for our customers.

• You’re passionate about being in a product-focused environment where everyone cares deeply about customer impact.

Qualifications:

• 6+ years of professional work experience

• Experience building a large-scale platform for web

• Knowledge of building services with Python is a plus

• Strong CS knowledge

• Bonus points if you’ve built a front-end web app

• Tech stack you will be working on: Python, Django, MongoDB