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Product Lead, IT Products



IT, Product
San Francisco, CA, USA
Posted on Tuesday, February 27, 2024
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About The Role

The product team owns Rippling’s product direction, defining what to build in order to solve customer problems in a way that allows us to succeed as a business. We do this by distilling insights from key stakeholders across the company, user research, product-generated data, and competitive analysis. These insights allow us to prioritize the features that we work on, which we define end-to-end with our design and engineering counterparts, to create a product roadmap. As the features on this roadmap get developed, we partner with the appropriate teams to make sure that they are properly launched and are set up to be successfully sold, serviced, and supported. We iterate on these features using data and customer feedback to make sure that they fulfill and surpass the goals we had when we decided to build them.

As a product leader at Rippling, you will have direct ownership of driving product for a significant segment of Rippling’s business. You will work on projects that impact the highest priorities of our business, all while collaborating cross-functionally with multiple teams and stakeholders. Product leaders influence teams outside of their own organization and deliver results that move the needle at the organizational level and impact company-wide goals.

About the IT Products Team

The IT Products team builds products that dramatically reduce the administrative burden that IT admins face. These products include Device Management, Inventory Management, Identity Management, and App Management. The team is also currently building a brand new product for IT admins that will ship in 2024.

For example, the Device Management and Inventory Management products automate the device lifecycle end-to-end with streamlined device procurement, purchasing, and management. When a customer hires a new employee, Rippling ships them a laptop that is preconfigured with the new employee's user account, all of the company's security settings, and any software the new employee needs. When an employee leaves, Rippling wipes the device, retrieves it, assesses its condition, and stores it. This makes onboarding and offboarding easy for employees and saves hours of an IT admin's time.

What You'll Do

  • You will have direct ownership of driving product for a significant segment of Rippling’s business

  • Go beyond just launching new products, you obsess about continuous product improvement and can optimize for launching a portfolio of small, medium and large releases

  • You’re a creative product thinker who loves collaborating across the company with engineering, design, marketing, and sales

  • Do whatever it takes to make your product and team successful, no matter how big or small the issue may be

  • Adept at synthesizing ambiguous inputs into solid action plans

  • Define and analyze metrics to guide product development

  • Help shape the product culture across a fast-growing organization


  • 8+ years of Product Management experience

  • Self-starter with a bias towards action

  • Ability to thrive in a fast-paced environment

  • Owned a successful product from inception to launch

  • Strong ability to motivate and inspire people to do their best work

  • Relentlessly focused on customers’ needs

  • Exceptional interpersonal communication, relationship management, and organizational skills

  • Deep analytical, prioritization, and problem solving skills

  • Strong alignment with our leadership principles: We push the limits of possible, We go and see, We challenge each other directly