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Developer Support Lead



Software Engineering, Customer Service
Posted on Saturday, January 27, 2024
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About the role
The Developer Support Lead will manage all relations with App Partners. App Partners are essential part of what makes Rippling great. The App Partner Dashboard allows our partners the ability to access our APIs and build or make changes to their integration directly inside Rippling. This role will support troubleshooting issues our partners have as well as gather feedback from our partners for our product team to consider for feature enhancements. This is a new platform for Rippling and you will be an critical player to the launch of this experience.
What you will do
  • Provide support and unblock our App partners
  • Review App Partners integration and deeply understand the behaviors of the development
  • Monitor usage and access of APIs by developers
  • Collect our App partner’s input and feedback and collaborate with product and engineering teams to improve the partner’s experience
  • Understand common issues and drive improvement through and product feedback
  • Create documentation and training for new processes
  • Gather information and data on major areas of impact
What you will need
  • Understanding of SDLC, APIs, and development environments
  • Familiarity with Object Oriented Programming Fundamentals
  • Hands-on experience using Postman
  • Understanding of RESTful web services and APIs
  • Familiarity with SAAS/Integration Platforms, Cloud Platforms like AWS/Azure, and Datadog
  • Any exposure to any of the following languages – Java, Node, Python, or PHP - is nice to have
  • Experience with Salesforce and Jira or similar tools
Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.