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Manager, SMB Account Management



Sales & Business Development
San Francisco, CA, USA
Posted on Friday, November 10, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500)

About the role

We’re looking for a pragmatic, growth-minded Sales Manager with a proven track record of success to lead our remote US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.

You will report to our Director of SMB Account Management and work closely with our Account Management leadership team.

What you will do

  • Manage a team of SMB Account Managers to deliver monthly goal-attainment.

  • Provide leadership and direction to a high-performance team – including hiring, training, and pace setting.

  • Develop specific and targeted goals for contributors on your team to help them grow and develop.

  • Find innovative and creative ways to improve and increase performance.

  • Execute, iterate, and improve on “set piece” customer engagements to develop best practices that scale.

  • Support consistent and consultative sales and client success processes.

  • Directly manage and resolve customer escalations.

  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done.

What you will need

  • A minimum 2 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment

  • Previous experience as a top-performing account manager or sales executive

  • Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)

  • Proven leadership skills, people management skills

  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company

  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly

  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small

  • High integrity individual who’s enthusiastic about building a great company for the long term

  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information
This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for US-based employees will be aligned to the range below.

OTE (65/35 commission split): $185,000/year

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

*Commission is not guaranteed

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.