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Implementation Manager

Rippling

Rippling

Remote · United States
Posted on Thursday, November 9, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

As an Implementation Manager, you will play a critical role facilitating a seamless implementation experience and enabling Rippling’s customers to get the full value out of our suite of products.  You will join an energetic, fun-loving customer and product-obsessed team at the forefront of Rippling’s exponential growth.

In addition to helping customers onboard to Rippling, you will also have the opportunity to leverage your strengths and interests to improve our Implementation experience, including working closely with operations & products teams to improve our processes, lead new product launches or help grow our team. Our Implementation organization is composed of several customer segments. Through the interview process you will be matched with the segment based on your experience and the business needs.

What you will do

  • Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products

  • Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals

  • Drive adoption of purchased products

  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs 

  • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements 

  • Support in the development and documentation of processes and best practices 

What you will need

  • 3+ years of hands-on experience in a customer facing role, ideally at a rapidly growing SaaS company.

  • Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.

  • Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.

  • A passion for building relationships and a deep commitment to driving an exceptional customer experience. 

  • Strong critical thinking skills, a growth mindset and a desire to continuously improve.

Bonus

  • 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management,  etc).

  • Experience in business or product operations roles 

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