About the role
As an Implementation Manager, you will play a critical role facilitating a seamless implementation experience and enabling Rippling’s customers to get the full value out of our suite of products. You will join an energetic, fun-loving customer and product-obsessed team at the forefront of Rippling’s exponential growth.
In addition to helping customers onboard to Rippling, you will also have the opportunity to leverage your strengths and interests to improve our Implementation experience, including working closely with operations & products teams to improve our processes, lead new product launches or help grow our team. Our Implementation organization is composed of several customer segments. Through the interview process you will be matched with the segment based on your experience and the business needs.
What you will do
Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
Drive adoption of purchased products
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
Support in the development and documentation of processes and best practices
What you will need
3+ years of hands-on experience in a customer facing role, ideally at a rapidly growing SaaS company.
Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
A passion for building relationships and a deep commitment to driving an exceptional customer experience.
Strong critical thinking skills, a growth mindset and a desire to continuously improve.
2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Experience in business or product operations roles