Manager, Professional Services Consultant
Rippling
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Manager, Professional Services Consultant" Threshold.- Mentor, hire, and lead a global team of organized and knowledgeable consultants who create minimal escalations.
- Work cross-functionally with sales, customer success, and product management to create highly effective implementation plans while improving the overall customer experience
- Lead training for internal and external resources to increase the overall knowledge of Rippling Talent products
- Design and revise documentation to set the team up for success
- Organize beta programs for new features in the talent product suite
- Measure the effectiveness and quality of our professional services engagements, continuously suggesting improvements
- Actively contribute to the development of Talent Products through collaboration with product and engineering
- Regularly coordinate with product and engineering teams to fix bugs and launch new features
- Serve as a connector between engineering, product, and other customer-facing teams
- Create a culture of:
- Your team comes first as they are the key to the customer experience and success for Rippling and its customers
- Impeccable commitment to timelines and ownership of tasks
- 5+ Years of experience implementing SaaS, preferably in HCM/HR or Talent product suites
- Strong prioritization and time management
- Boundless energy to help other teams and your customers… all with a “can-do” attitude!
- Strong attention to detail and ability to solve complex, interdependent problems
- Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
- Experience with migrating data and managing multiple cutovers
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
This job is no longer accepting applications
See open jobs at Rippling.See open jobs similar to "Manager, Professional Services Consultant" Threshold.