About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America’s best startup employers by Forbes (#12 out of 500).
About the role
Rippling is looking for an Operations Analyst to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software automation. It’s a highly cross-functional role which impacts our sales and product teams.
What you will do
Execute tasks related to registering our customers for state and local taxes and workers compensation
Conduct filings and registrations with government agencies on behalf of customers and create how-to documentation
Review and process inbound communications related to insurance and regulatory tasks
Provide feedback on our internal systems and processes to improve our operations
Work with R&D to improve customer onboarding processes through automation
What you will need
3+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
Strong English communication skills (written and verbal)
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
Experience with Google Suite or Microsoft Office, especially Sheets/Excel, for data analysis and task organization; familiarity with JIRA/Confluence a plus
Ability to work U.S. hours (Pacific time zone - PST)
Flexibility with changing job duties and responsibilities
