• Program Management

  • Own the new hire, ongoing, and needs-based enablement programs for all TAM segments (TAMs, TACs) and Implementation segments (IMP Managers, IMP Analysts, Professional Services)

  • Facilitate the application, practice, and coaching of various enablement topics such as new product releases for IM/TAM audiences.

  • Create comprehensive enablement strategies to further the objectives of the TAM and Implementation departments

  • Create enablement programs for cross-functional audiences to better sell and partner with TAM and Implementation

  • Drive consistent processes to ensure post-sales support readiness

• Collaborate

  • Partner with CX and Revenue Leadership, Enablement, and Revenue Operations to establish an enablement strategy for existing and new reps and improve the overall effectiveness of our CX experience

  • Lead discovery with our IM/TAM reps to understand their workflows to determine operational gaps to improve

  • Own communication plans as appropriate for each project and provide regular status updates to stakeholders and intended audiences

  • Collaborate with Product, Account Management, and GTM teams to develop and refine course structure, content, and delivery to produce repeatable, high-quality technical product training

• Develop and Deliver

  • Create documentation for CX Processes

  • Develop training - both self-paced and live session - materials to deliver digestible content to our teams

  • Contribute to the continual improvement of our technical training materials

  • Develop learning paths to grow deep experts in TAM/IM Rippling specialties.

  • Use a variety of interactive teaching methods to conduct and administer remote and live training to our teams

• Analyze

  • Runs metrics-focused initiatives in partnership with Onboarding to ensure our team is ramping up quickly and increasing time to effectiveness.

  • Analyze pre-project data and conduct retrospective analysis to identify key success factors and recommend actionable process improvements

  • Report on concurrent tasks, timelines and deliverables, ensuring all milestones are met

• Experience - 3+ years of project management and enablement experience collaborating with multiple stakeholders; IM, TAM, or technical customer-facing role preferred
• Communication Skills - Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
• Analytical Abilities – you can dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
• Bias for Collaboration - team player with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes
• Process Orientation – you know how to build a lightweight process to gather the data you need or corral teams in the right direction
• A ‘Doer’ Attitude - A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.