Customer Support Specialist, Unity
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our customers
De-escalate and resolve issues by leveraging platform and industry expertise
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
- Bachelor's degree or equivalent work experience
3+ years of work experience in a customer/client-facing role
- Ability to work 6:30 PM IST, 5:30 AM IST
- Demonstrated experience problem-solving with attention to detail
Written and verbal communication skills
Proficiency with Excel Formula /SQL
- Experience with building reports and data analysis
- Experience in providing customer support for analytics/automation related products
- General understanding of cloud infrastructure and how the internet works
- BONUS: experience with Salesforce, Jira or other similar tools
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