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Program Manager, Account Management Enablement

Rippling

Rippling

Sales & Business Development, Operations
San Francisco, CA, USA
Posted on Friday, April 14, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500)
About the role
Rippling is looking for a Program Manager, Account Management to join our Revenue Enablement team!
The person we’re looking for has previous experience as Account Manager, Customer Success Manager or Enablement Program Manager with confidence in executing sales initiatives. You’ll enable our Account Management teams in partnership with leadership to ensure the members of those teams have all the processes, skills, and knowledge they need to meet their revenue goals. You are comfortable presenting for large audiences, understand the value of documentation, and are always interested in helping others. You’ll be responsible for the creation and facilitation of new hire onboarding and ongoing training while partnering with AM leadership.
On a typical day, you will collaborate with stakeholders to identify and standardize best practices, review sales calls, document FAQs and processes, and create a lesson plan for an upcoming training you will lead. We’re looking for a self-motivated, detail-oriented, and learning-focused individual who is passionate about driving the success of others
What you will do
  • Program Management

    • Manage the Account Management Enablement Program, including new hire and ongoing needs-based enablement program, to ensure consistent training, content, and knowledge to meet AM goals.

    • Facilitate the application, practice, and coaching of various enablement topics such as new product releases for AM audiences.

    • Create comprehensive enablement strategies to further the objectives of the AM team to better sell and partner with cross-functional teams

  • Collaborate

    • Partner with Revenue Leadership, Enablement, and Revenue Operations to establish an enablement strategy for existing and new reps.

    • Manage stakeholders and partner closely with key individuals across the broader AM Team to deliver on strategic initiatives

    • Collaborate closely with other teams such as Product Marketing, Marketing, Product, Customer Education, Support, and Revenue Operations to manage AM activities and provide feedback for our products and customer-facing content.

  • Teach

    • With multiple processes and products, there will be no shortage of opportunities to help our teams grow personally and professionally.

    • Demonstrate subject matter expertise across skills, tools, process, programs, and technologies to help strengthen AM teams.

    • Become an Account Management content ninja to align or create documentation and reference materials the AM team can quickly find and adopt.

  • Analyze

    • Runs metrics-focused initiatives in partnership with Onboarding to ensure our AM team is ramping up quickly and increasing time to effectiveness.

    • Analyze and interpret key performance metrics, identify opportunities to deliver impact through a variety of enablement programs

What you will need
  • Undergraduate degree and/or equivalent work experience required

  • 3+ years of project management experience collaborating with multiple stakeholders

  • AM, CSM, quota-carrying or enablement experience preferred

  • Exceptional communication, presentation, and organizational skills

  • Self-starter with a bias towards action

  • Ability to thrive in a fast-paced environment

  • Collaborative, team player with a strong focus on delivering to have an impact

Additional Information
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
Tier 1: $104,000- $137,000
Tier 2: $93,000- $124,000
Tier 3: $88,000- $117,000
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.