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Customer Support Specialist (Insurance)

Rippling

Rippling

Customer Service
Bengaluru, Karnataka, India
Posted on Thursday, March 30, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

  • Leverage chat, email functionality and video conferencing to help our customers optimize Rippling to administer group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Disability Insurance, and Commuter Benefits.
  • Reviews and resolves issues by utilizing plan documents and general insurance knowledge
  • Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
What you will need
  • Bachelor's degree or equivalent work experience

  • Ability to work 9:30PM-6:00AM IST

  • A minimum of 2 years of work experience in a customer/client-facing role

  • Demonstrated experience problem-solving with attention to detail

  • Organizational skills and experience improving processes

  • Written and verbal communication skills

  • Flexibility with changing job duties and responsibilities

  • Time management skills and ability to prioritize

About the team

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

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