Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We're seeking a Senior Content Designer to join our mission of improving the financial services for immigrants and their families worldwide. You'll shape critical product experiences by deeply understanding our customers' content needs. You'll create and iteratively refine content for Remitly's virtual assistant and other UX content design projects based on feedback and insights. You'll also maintain consistency across all product touchpoints and expertise in crafting voice and tone. Reporting to the Senior Manager, Content Design, you'll play a pivotal role in supporting the enhancing the Remitly customer experience and be a key contributor to the content design team standards and team dynamic.

What you'll do:

1: Create the product content design for Remitly's virtual assistant (chatbot). Establish content strategy, patterns, and best practices for the experience. Identify content needs and gaps and determine the overall user journey–and the best elements and components from our design system to leverage (or establish in partnership with the design systems team). Partner closely with the product design, product management, and engineering teams to create a friction-free, high-impact product experience. Establish and refine product voice and tone.

2: Collaborate closely with partner teams (product management, product design, legal/compliance, engineering, UX research, customer success, voice of customer, analytics, brand, marketing, etc.) to strategize and evolve how the virtual assistant fits into the overall Remitly product strategy and customer experience. Work to align messaging across customer touchpoints (keep content consistent across the app and customer experience as a whole).

3: Help grow content design and product at Remitly by ensuring content is clear, actionable, complete, concise, conversational, accessible, on-brand, and easy to translate/localize. Contribute to the expansion and optimization of our content design system, product design system, and resources.

Compensation Details. The starting base salary range for this position is typically $124,000-$155,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.