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Senior Product Manager - Customer Identity

Remitly

Remitly

Product, Customer Service
Seattle, WA, USA
Posted on Oct 12, 2024

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

Remitly's Identity and Trust Team is seeking a technical Senior Product Manager to join our team, focusing on customer data management. You will create and drive the product vision and roadmap of our customer data platform, ensuring it scales to meet growing business needs while enabling exceptional customer experiences. This is a highly cross-functional role, working closely with engineering, data science, security, privacy, and business teams to design, build, and enhance our platform's capabilities for data storage, processing, and analytics. Your technical product expertise will ensure the platform supports a wide range of internal and external stakeholders, enabling them to leverage customer data efficiently and securely. You will report to the Director of Product and will collaborate with a growing engineering team. This position is based in Seattle, WA.

You Will:

  • Define 3-year product strategy and vision with clear success metrics
  • Understand the needs of internal stakeholders, external partners and end consumers. Apply this understanding to guide roadmap decisions and drive prioritization across multiple stakeholders
  • Define and prioritize features, user stories, and requirements based on market research, customer feedback, and short-term and long-term business goals
  • Collaborate with and influence various teams across Remitly to further extend Remitly's platform capabilities
  • Foster a collaborative and innovative culture within the team, encouraging idea generation and problem-solving to consistently improve the platform

You Have:

  • 6+ years of Product Management experience
  • 3+ years of specific experience in Technical Product Management
  • Deep understanding of product management fundamentals for customer data platforms
  • Strong stakeholder empathy and the ability to sweat the details to understand the impacts of tough technical and business tradeoffs
  • Track record of successfully delivering and scaling platform products including integration tools and processes
  • Experience communicating complex technical concepts to a variety of audiences and a track record of aligning decision makers

Compensation Details. The starting base salary range for this position is typically $168,000 - $210,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision + 401k plan with company matching
  • Paid parental, medical, military and family care leave
  • Mental Health & Family Forming Benefits
  • Employee Stock Purchase Plan (ESPP)
  • Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.