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Senior Program Manager - Learning & Development

Remitly

Remitly

Operations
Seattle, WA, USA
Posted on Tuesday, July 2, 2024

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

Our global People Team is looking for a Senior Program Manager, Corporate Learning & Development (L&D) to support the creation, delivery, and continuous improvement of Remitly's global onboarding program. You will be responsible for reimagining our global onboarding program and building foundational L&D programs and processes that help new hires accelerate their acculturation. You will partner closely with our global People Team and business leaders to ensure Remitly’s Onboarding journey and supporting programs are representative of our culture and based on the current needs of the business. This role is a hybrid role, based in Seattle, WA and you will report to our Director of Communication and Business Process.

You Will:

  • Set the vision, strategy, and direction for an end-to-end global onboarding journey that empowers and equips new hires to hit the ground running in their role.
  • Partner with global across the company (Business leaders, DEI, People Team) for design input and shared ownership.
  • Leverage a blended learning approach (in-person, virtual, self-paced, etc.) as a design tenet.
  • Customize content for local geo applicability and adoption.
  • Build a global onboarding program that reflects Remitly's Cultural Values and engages new hires in building connection and understanding Remitly's business and customers.
  • Plan, execute, and manage L&D programs and projects that support the onboarding and launch of new hires.
  • Use data and people analytics to measure impact and identify trends to continuously improve the new employee journey.
  • Coordinate with other teams (TA, People Ops, Facilities, IT, etc) for seamless onboarding logistics.
  • Facilitate new hire orientations and establish a pool of SME presenters

You Have:

  • 5+ years experience with L&D program design, delivery, and management.
  • A Bachelor's degree in Human Resources, Education, L&D, or similar work experience.
  • Led, managed, and ideally built global onboarding programs resulting in high new hire engagement and hiring manager quality ratings.
  • An understanding of adult learning principles and blended learning methodologies.
  • Experience building scalable and inclusive programs in a high-growth environment for a diverse global audience.
  • Proven data analysis and problem-solving skills.
  • Demonstrated organization and coordination skills.
  • Excellent facilitation skills; ideally ILT and vILT.
  • Experience with Learning Management Systems (e.g., WorkDay)
  • Experience partnering with and influencing stakeholders at all levels.
  • A look around corners mindset, think creatively, and employ a, ‘what got us here won't get us there’ mentality.

Compensation Details. The starting base salary range for this position is typically $116,000-$140,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Paid parental, medical, military and family care leave.
  • Mental Health & Family Forming Benefits
  • Employee Stock Purchase Plan (ESPP)
  • Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.