Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are looking for a Senior Program Manager to lead Remitly's Incident and Problem Management program. Reporting to the manager of the Site Reliability Engineering (SRE) team, you will be a champion of Operational Excellence across engineering with a goal of driving high availability and reliability. You will lead technical conversations to understand root cause of issues. Using those insights you'll prioritize the top risks that need addressing, partner with leaders up through executives, identify owners to fix those issues, and measures the impact of the fixes. You'll share learnings across the engineering organization and consult with teams looking for assistance in maintaining the high availability of their systems. This role is based in Seattle, WA.

You Will:

• Oversee the activities of Incident and Problem Management, with a goal of making incidents as short and infrequent as possible. Set standards and procedures for what is expected, support teams in following those procedures, and evolve as necessary.

• Prepare reports of incidents and system availability. Ensure accurate data about incidents and problems are captured in our reporting systems.

• Analyze incident post mortems (root cause analysis documents) for trends and systemic issues. Identify top risks that need engineering leadership support and propose projects to address the risk.

• Present to our executive team key metrics of incident and problem management effectiveness.

• Lead projects to address risks and improve availability of Remitly systems.

You Have:

• 8+ years experience leading technical project and programs in a mid/large size company.

• 5+ years of experience with cloud infrastructure such as AWS and Kubernetes.

• 3+ years of executive reporting experience, including presenting to VPs and C-level individuals.

• Experience with Incident and Problem Management, especially in a cloud environment

• Understand and have a passion for SRE concepts, patterns and tooling

• Proficiency with a scripting language such as Powershell or Python to create basic report automation.

Compensation Details. The starting base salary range for this position is typically $144,000 - $180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.