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Senior CBA Specialist

Remitly

Remitly

Managua, Nicaragua
Posted on Tuesday, May 28, 2024

Job Description:

Job Description

As a CBA Senior Specialist, you will be responsible for creating and implementing testing and monitoring procedures, collaborating across departments to assess processes, identify risks, and mitigate them within our Customer Success (Managua, Manila and Cork) and Customer Service Outsourcing Sites. By applying expertise, you will ensure compliance with internal policies and procedures and offer recommendations for improvement, contributing to a secure and compliant operational landscape for sustained organizational success.

Key responsibilities

  • Understand and document the underlying business processes and application systems with the end-to-end principle.

  • Create and update testing and monitoring procedures.

  • Create and update risk assessments using the Enterprise Risk Management (ERM) framework to identify, assess and mitigate existing and emerging risks.

  • Perform testing and monitoring procedures, including but not limited to special projects based on the approved testing and monitoring plan/programme.

  • Assesses and resolves a wide range of root-cause issues in creative, customer-centric ways and suggests variations in approach.

  • Perform an evidence based follow-up of all reviewed recommendations raised to provide assurance that action plans are fully implemented within the agreed target dates.

  • Ensure robust internal controls are developed and maintained within Customer Success.

  • Support internal and external audits.

  • Use evaluation, judgment, and interpretation to select the right course of action and deliver results.

  • Build collaborative and trusting relationships with business and cross-functional partners to effectively address incidents associated with the operations/business processes.

  • Able to get buy-in on recommendations from senior leadership with some help from the manager.

  • Independently explore and implement improvements that impact their own deliverables, and will participate in improvements that impact the team.

  • Constructive communicator. Provide the right level of detail for the situation. Adapt style to different audiences and often advise others or provide feedback on difficult or complicated matters, in a constructively direct and compassionate manner.

  • Typically, without direct people management responsibilities, mentor CBA Junior Specialists.

  • Perform other duties as required.

Qualifications and skills

  • Bachelor’s degree from a recognized University in Accounting, Finance, Business Administration, or Information Systems is preferred.

  • 2-3 years of experience in Internal Audit, External Audit, Compliance Testing, Quality Assurance Monitoring or Change Management within a financial services company, FinTech, or a consulting firm.

  • Self-confident, able to think creatively, and a thirst for knowledge.

  • Excellent teamwork and interpersonal skills.

  • Strong focus on quality and attention to details.

  • Experience in process mapping techniques, design and analysis of processes.

  • Excellent analytical skills.

  • Effective project management skills.

  • Experience with stakeholders management.

  • Experience using Microsoft Excel, Microsoft Word, PowerPoint or Google Suit (Google sheets, Google Docs, Google Slides).

  • Preferred: Experience associated with Anti-Money Laundering /Combating the Financing of Terrorism (AML/CFT), Consumer Protection or Consumer Fraud compliance.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.