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Senior Content Designer

Remitly

Remitly

Design
Seattle, WA, USA
Posted on Thursday, April 11, 2024

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are looking for a Content Designer to join our team and contribute to our mission of enhancing the lives of immigrants and their families by offering the most reliable financial services globally. You will report to the Senior Content Design Design Manager.

In this role, you'll design with a focus on language and how it's used. Your responsibilities will encompass designing and implementing product flows, in-product language, content frameworks, navigation structures, product nomenclature, and more.

As an important member of the Lending team, you will help shape the content vision and strategy for our new product offerings. This will involve building relationships with partners, such as Product Management, Product Design, Brand and Marketing, Engineering, and Localization teams. By doing so, you will help create consistent product narratives across various platforms and touchpoints.

This is a hybrid role and our office is located in Seattle, WA.

You Will:

  • Develop and execute a comprehensive content strategy that aligns with our mission to deliver pioneering lending and financial products.
  • Craft engaging, clear, and concise in-product language, guides, and narratives that simplify complex financial concepts, enhancing user experience and fostering trust.
  • Lead content design initiatives, including product flow, terminology, and framework development, to support seamless user journeys and product understanding.
  • Collaborate closely with Product Management, Design, Brand, Marketing, and Engineering teams to ensure a cohesive and persuasive narrative across all platforms and touchpoints.
  • Utilize data and user feedback to inform content decisions, ensuring alignment with customer needs and business objectives.
  • Engage with compliance and legal teams to ensure content integrity and adherence to industry standards and regulations.

You Have:

  • Minimum of 5+ years of content design or relevant UX writing experience.
  • Bachelor's degree in English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience.
  • A UX content design portfolio including, but not limited to: end-to-end customer journeys, user interface copy, microcopy, user education, preferably with a focus on in-product experiences.
  • Experience designing and shipping end-to-end products with complex flows, multiple scenarios, and edge cases.
  • Familiarity with design tools including Figma.
  • Familiarity with content design tools such as empathy maps, messaging matrices, and voice and tone spectrum guidelines.
  • Experience simplifying and communicating complex ideas to broad audiences in a compelling way.
  • Familiarity working with compliance and legal teams during the content development and approval process.

Compensation Details. The starting base salary range for this position is typically $124,000-$155,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Paid parental, medical, military and family care leave.
  • Mental Health & Family Forming Benefits
  • Employee Stock Purchase Plan (ESPP)
  • Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.