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IT Manager - IT Infrastructure

Remitly

Remitly

IT, Other Engineering
Managua, Nicaragua
Posted on Saturday, April 6, 2024

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

The IT Manager, IT Infrastructure, will lead a dedicated team responsible for the seamless execution and maintenance of critical IT infrastructure services, including Identity and Access Management (IAM), Endpoint Management, Networking, and Server Management. We are looking for a strategic approach to service management, a people-focused leadership background, and a deep technical understanding of IT infrastructure. You will define service strategies, budget, and roadmaps, ensuring optimal support of outcomes and a high-performing team environment. You will report to the Senior IT Manager.

You Will:

  • Service Management: Define and oversee the strategy, budget, and roadmap for IAM, Endpoint Management, Networking, and Server Management services. Ensure services are optimized to support outcomes and integrated to create a seamless experience.
  • Team Leadership: Manage a team of Systems Administrators, promoting a positive work environment and fostering a culture of excellence and continuous improvement. Ensure team understanding of organizational goals and strategies.
  • Project Execution: Lead the execution of the roadmap, identifying and clearing roadblocks, ensuring delivery of projects with clear reporting for both projects and operational services.
  • Stakeholder Collaboration: Work with customers and IT peers to ensure solutions are aligned with needs and integrated across the IT landscape. Engage in collaboration to enhance organizational culture and service delivery.
  • Continuous Improvement: Use data to assess the health of IT projects and services, identifying areas for improvement and implementing solutions to enhance effectiveness.

You Have:

  • Bachelor’s degree in Computer Science, Information Technology, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis.
  • Minimum of 4 years of experience in IT infrastructure management, including direct experience with IAM, Endpoint Management, Networking, and Server Management(Cloud and On-prem).
  • Experience managing teams of IT professionals. Foster a collaborative, high-performing team environment.
  • Experience resolving technical issues within IT infrastructure projects, including troubleshooting, root cause analysis, and implementing solutions.
  • Evidence of managing IT projects with considerations for both immediate technological solutions and understanding of long-term system scalability and progress.
  • Proficiency in documenting and presenting IT project updates and strategies to a range of audiences, including technical staff, cross-functional teams, and senior executives.
  • Familiarity with IT best practices, including ITIL, and experience in incident and problem management.

#LI-Onsite

Our Benefits:

  • In Site Subsidized Meals
  • Transportation
  • Premium Language Bonus
  • Employee Stock Purchase Plan (ESPP)
  • Mental Health & Family Forming Benefits
  • Private Life Insurance
  • On site Clinic and Remitly Doctor
  • Continuous learning tools & certification programs
  • Reduced Working Hours per Week (from 48 to 40)
  • Two consecutive days off

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.