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Director of Business Management



Multiple locations
Posted on Thursday, March 21, 2024

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

The Director of Business Management will lead the growth and business strategy in a new product serving the company's customers. This is a strategy, analytics and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments. The Business Manager will report to the VP of Product.

This role can be based in Washington DC or Seattle WA.

You Will:

  • Develop and lead customer-centric product and business strategies that will drive sustainable growth and competitive advantage for Remitly.
  • Partner closely with the financial analytics team, pricing, marketing, product, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience
  • Accountable for overall sustainable growth of the business activity for the product. Responsible for driving overall performance, including key performance indicators like new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value
  • Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
  • Oversee the ongoing views about competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions
  • Analytics - through collaboration with the analytics teams (pricing / product / marketing), you will create customer behavior and market analyses to obtain insights and develop executional plans
  • Drive executional excellence on initiatives and define the right strategic context/clear prioritization for stakeholders
  • Lead building business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer-centric frameworks
  • Develop long-term strategies and influence leadership decisions

You Have:

  • 10+ years of experience in Business Management or Strategy Consulting in a Fintech, consumer technology, or e-commerce industry sectors
  • At least 7 years of experience in analysis
  • Experience with making data-driven decisions, using a combination of qual and quant data insights.
  • Experience with data modeling / analysis
  • Experience working in a global matrix organization and in fast growth international environments
  • Grasp of drivers and mechanics for high transaction volume businesses.
  • Demonstrated ability to generate good quality hypotheses (combining qual and quant insights).
  • Demonstrated experience mentoring junior members or a cross-functional squad to deep dive into an ambiguous problem statement with a significant impact on the business, create structured logical frameworks
  • Experienced influencing and working with cross-functional stakeholder towards business and customer-centric solutions

Compensation Details. The starting base salary range for this position is typically $184,000-$230,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Paid parental, medical, military and family care leave.
  • Mental Health & Family Forming Benefits
  • Employee Stock Purchase Plan (ESPP)
  • Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.