Companies you'll love to work for


Senior Product Manager - Global Customer Success



Product, Customer Service, Sales & Business Development
Seattle, WA, USA
Posted on Friday, February 23, 2024

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the Role:

The Global CS team is focused on building reliable, localized yet globally relevant experiences that delight customers by resolving their issues quickly and with high accuracy. As a Senior Product Manager on the Global CS team, you will help shape the future vision for the CS product, reporting to the Director of Product. You will build an understanding for the customer pain points, build a strategy to address those opportunities and lead the team to implement the roadmap. You will guide the Product and tech investment decisions for tools used by associates.

You Will:

  • Oversee building the product experience for Remitly teams to complete back office tasks.
  • Develop product strategy, road-mapping and prioritization.
  • Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver product features.
  • Set up and analyze A/B tests and provide comprehensive test readouts with well thought through recommendations.
  • Manage team OKRs in partnership with our engineering team, and manage cross-teams agreement.
  • Engage with partners to understand customers and our needs to inform priorities, sequencing and roadmap. Balance delivery against development costs.

You Have:

  • 9+ years of relevant experience in product management, or similar role. At least 6 years experience in building B2B customer relationship management (CRM) experiences.
  • Understanding of how things work within Fraud and Compliance domains.
  • Experience setting and implementing product strategy, road-mapping, and prioritization
  • Experience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
  • Experience in programming. Have managed analytics of the products you own.
  • You're motivated by creating an outsized impact for our customers and business. You're excited to take on a variety of tasks to help your product and team be successful.

Our Benefits:

  • Flexible paid time off
  • Health, dental, and vision benefits + 401k plan with company matching
  • Company contributions to your HSA plan, if you choose one
  • Employee Stock Purchase Plan (ESPP) available for eligible employees
  • Continuing education and corridor travel benefits

Compensation Details. The starting base salary range for this position is typically $152,000-$190,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.