You’ll be in charge of meeting the company SLA and be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.

Responsibilities:

• Work on a complex cloud environment that serves real customers.

• Conduct troubleshooting analysis for production issues and perform immediate actions for solutions.

• Work closely with customer support to define procedures, communicate with the customers, solve issues, and plan future tasks.

• Use analysis and technical investigation tools to help triage and prioritize incoming issues, such as Rapid7, Heap, DB queries, etc.

Requirements:

• Previous experience in a similar Technical Support role.

• Proven experience with SQL and data analysis - advantage

• Experience with system log analysis - advantage

• Multi-tasker, self-learner, highly motivated, and a team player.

• English - excellent written and verbal communication skills.