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Principal Business Manager, Americas



Sales & Business Development
Seattle, WA, USA
Posted on Monday, January 22, 2024

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

The role:

Remitly is hiring a Principal Business Manager to lead growth in one of our USA corridors (customers sending to a specific country from the USA). This is a strategy, analytics and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments.

What you’ll do:

  • Accountable for overall sustainable growth of our USA to one of our key countries' corridors. Responsible for driving overall corridor performance, including key performance indicators like new customers, monthly active customers, transactions, volume, revenue, unit economics and customer lifetime value

  • Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes

  • Oversee the ongoing views about competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions

  • Partner closely with marketing, product, pricing, and other relevant teams to identify ways to grow KPIs within the region and improve the overall customer experience

  • Analytics - through collaboration with the analytics teams (pricing / product / marketing), you will create customer behaviour and market analyses to obtain insights and develop executional plans

  • Drive executional excellence on initiatives and define the right strategic context/clear prioritisation for stakeholders

  • Lead building business cases for key initiatives and influence prioritisation of partner-teams’ roadmaps through structured business impact / customer centric frameworks

  • Develop long-term strategies and influence leadership decisions

Who you are:

  • 7+ years of experience in Fintech, consumer technology, strategy consulting or e-commerce industry sectors

  • Experience working in a global matrix organisation and in fast growth international environments

  • Grasp of drivers and mechanics for high transaction volume businesses. Strong business acumen and decision making skills

  • Previous experience with data modelling / analysis

  • Strong problem solving skills, ability to generate good quality hypotheses (combining qual and quant insights). Ability to lead other junior members or a cross-functional squad to deep dive into an ambiguous problem statement with a significant impact on the business, create structured logical frameworks, and help key stakeholders drive towards a business and customer centric solution

  • Highly effective at cross-functional stakeholder management. Strong communication, influencing, and interpersonal skills

Our Benefits

  • Flexible paid time off

  • Health, dental, and vision benefits + 401k plan with company matching

  • Company contributions to your HSA or FSA plan, if you choose one

  • Employee Stock Purchase Plan (ESPP) available for eligible employees

  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details. The starting base salary range for this position is typically $144,000-$180,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.