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Sr Analyst, Customer Success



IT, Customer Service, Sales & Business Development
Seattle, WA, USA
Posted on Monday, September 25, 2023

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the Role:

As the Senior Data Analyst, you will report to the Analytics Manager, Customer Success. You will partner with program and product managers, engineers, and fellow analysts. You will become an expert in support experiences at Remitly - what is the customer experience, why do they need support, what support did they receive, and the data we produce along the way. You will use this expertise, your analytical talents, and your partnerships to help Remitly both scale our business and deliver better support experiences to customers.

You Will:

  • Become an expert in customer support experiences

  • Partner closely with Product Managers and Program Managers to generate insights and analyses that influence both product and process design

  • Define methods and metrics by which we measure progress and success, and equip partners to interpret and use your work

  • Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint

  • Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved

You Have:

  • Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.

  • Minimum of 8 years of relevant experience in an analytics role

  • Experience modeling complicated scenarios with data then estimating their relative size and impact

  • Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes

  • Experience building dashboards in Tableau or other relevant tools

  • Fluency in SQL, data modeling, and other data science techniques.

  • Experience in statistical experimentation methods, such as A/B testing and experimental design

Our Benefits

  • Flexible paid time off

  • Health, dental, and vision benefits + 401k plan with company matching

  • Company contributions to your HSA plan, if you choose one

  • Employee Stock Purchase Plan (ESPP) available for eligible employees

  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details. The starting base salary range for this position is typically $120,000-$150,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.