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Senior Data Analyst, Operational Performance



IT, Data Science
Seattle, WA, USA
Posted on Saturday, August 26, 2023

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

About the Role:

As the Senior Analyst, Operational Performance on the Customer Success team, you will report to the Analytics Manager, Customer Success, and focus on the metrics and reporting tools used by operational teams at Remitly. You'll partner with operational leaders and program managers to drive alignment between operational measures and company strategy, define new metrics, create quantitative insights, prioritize investments, and improve the customer experience. Your work will span our global operations footprint, influencing the work of thousands of associates across multiple time zones.

You Will:

  • Become an expert in our operational footprint and measurement, and share that expertise broadly

  • Independently work with partners in Operations and Program domains, providing analytical support and acting as a trusted partner

  • Effectively communicate metrics, commentary, and recommendations to multiple levels of stakeholders across our operational footprint

  • Ensure that operational metrics lead to desired outcomes, and diagnose unexpected outcomes

  • Simultaneously and independently manage multiple strategic initiatives while ensuring deadlines are met and the desired business impact is achieved

You Have:

  • Degree in Statistics, Mathematics, Computer Science, Operations Research, Engineering, Economics, or related fields.

  • 8+ years of experience in data analytics space

  • 4+ years of experience driving operational analytics and developing at-scale solutions to drive desired associate behavior

  • Proven experience being data-driven strategic partner, engaging with global stakeholders, and ability to tie operational results to goals

  • Track record of mentorship and technical leadership

  • Experience building dashboards in Tableau or other relevant tools

  • Fluency in SQL, data modeling, and other data science techniques

  • Experience managing analytics projects from creation to delivery, including developing structured solutions and driving business outcomes

Our Benefits

  • Flexible paid time off

  • Health, dental, and vision benefits + 401k plan with company matching

  • Company contributions to your HSA or FSA plan, if you choose one

  • Employee Stock Purchase Plan (ESPP) available for eligible employees

  • Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Compensation Details. The starting base salary range for this position is typically $120,000-$150,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.