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Account Manager, Retention



Sales & Business Development
Seattle, WA, USA
Posted on Wednesday, May 11, 2022


  • Manage a pipeline of renewal deals - Own the full renewal cycle
  • Communicate with current Loftium Residents and nurture deals via call, text, and email
  • Find creative, collaborative solutions to unblock and close deals
  • Identify leading indicators of customer health and/or churn
  • Prepare lease agreements - clearly communicating lease terms and expectations
  • Own projects and workflows to address customer pain points and increase retention
  • Collaborate with Growth Team to experiment new sales strategies and establish upsell opportunities
  • Improve processes and efficiency to deliver a world-class experience at scale
  • Collaborate with cross-functional partners to develop solutions, deliver smooth handoffs, and add more value to our customers
  • Be the voice of the customer at this stage in their lifecycle to drive improvements across the entire customer experience
  • Track renewal performance / metrics and work closely with the leadership team to optimize the retention strategy


  • You have 3+ years experience in a combination of leasing, sales, or account management
  • You're a skilled negotiator and can identify win-win opportunities
  • You've been exposed to sales operations and feel comfortable forming an opinion or improving a process
  • You have excellent communication skills, both in-person and written
  • You have worked at a high-growth start-up before
  • You are hungry to learn, willing to dive into the deep end and not afraid to experiment
  • You’re a self-starter and team-player with the flexibility to work in a fast-changing environment and within ambiguous situations
  • Preferred: You have experience in real estate

Competitive compensation including equity
Benefits include health, vision, dental, 401K and commuter
Full-time roles are based in Seattle
Loftium is an equal opportunity employer