Responsibilities

• Manage a pipeline of renewal deals - Own the full renewal cycle
• Communicate with current Loftium Residents and nurture deals via call, text, and email
• Find creative, collaborative solutions to unblock and close deals
• Identify leading indicators of customer health and/or churn
• Prepare lease agreements - clearly communicating lease terms and expectations
• Own projects and workflows to address customer pain points and increase retention
• Collaborate with Growth Team to experiment new sales strategies and establish upsell opportunities
• Improve processes and efficiency to deliver a world-class experience at scale
• Collaborate with cross-functional partners to develop solutions, deliver smooth handoffs, and add more value to our customers
• Be the voice of the customer at this stage in their lifecycle to drive improvements across the entire customer experience
• Track renewal performance / metrics and work closely with the leadership team to optimize the retention strategy

Requirements

• You have 3+ years experience in a combination of leasing, sales, or account management
• You're a skilled negotiator and can identify win-win opportunities
• You've been exposed to sales operations and feel comfortable forming an opinion or improving a process
• You have excellent communication skills, both in-person and written
• You have worked at a high-growth start-up before
• You are hungry to learn, willing to dive into the deep end and not afraid to experiment
• You’re a self-starter and team-player with the flexibility to work in a fast-changing environment and within ambiguous situations
• Preferred: You have experience in real estate

Competitive compensation including equity
Benefits include health, vision, dental, 401K and commuter
Full-time roles are based in Seattle
Loftium is an equal opportunity employer