Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

As an Inbound SDR, your role is to generate new business pipeline through inbound opportunities by helping prospects understand the value of Front. You will support the entire EMEA region, with a focus on the UK & Irish markets. You will leverage excellent communication skills, deep product knowledge, and business acumen to build relationships with leads. You will partner closely with the sales team to identify opportunities that otherwise would be left undiscovered.

What will you do?

Deliver a best-in-class customer experience for prospects and customers of Front
Quickly identify, qualify, and follow up on inbound leads (trial sign ups, demo requests, chat, content downloads) via phone, email, LinkedIn, and video
Become a product expert on Front and its value prop. Hold yourself accountable to become a Front power user and technical expert
Document all interactions and findings with leads in our CRM, and facilitate a seamless handoff process with Account Executives
Partner with Marketing, Sales, and Operations to iterate on strategy, optimize deal flow, and improve lead quality
Provide additional sales team support on an ad hoc/as-needed basis

What skills and experience do you need?

Experience in customer facing or sales related role preferred
Stellar written and verbal communication skillsStrong business acumen
Empathy, active listening skills, and a unique ability to uncover customer needsA great attitude, competitive spirit, and love for teamwork
A “roll-up the sleeves” mentality
Strong bias to action, adaptability, can thrive in a fast-paced environment
CRM experience, especially Salesforce, is a plus

This is a hybrid role, expected to be in our Dublin office on Tuesdays and Thursdays.

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

This job is no longer accepting applications

See open jobs at Front.See open jobs similar to "Sales Development Representative (SDR), Inbound" Threshold.

See more open positions at Front

Privacy policy Cookie policy