About This Role

We’re looking for a Business Operations Manager to oversee one of the most critical parts of the Divvy program: back-end property management. Divvy’s growth provides a rare opportunity to build out function(s) from the ground up and work with a customer base that’s driving towards homeownership.

In this role, you’ll be in charge of the strategy, performance management, day-to-day property management processes, and long-term operations. You will build out our back-end property management function and oversee the various functions required to successfully operate a national portfolio of ~7,000 single family units; navigating HOA’s, Utilities, Compliance, Lease Management, and Property Taxes.

To do this, you’ll need to be an excellent communicator with the ability to create, implement, and iterate on processes, pressure test the status quo, and champion change to move the organization forward, pushing our leadership team on initiatives to drive portfolio improvements.

We have a documented equal pay policy, and do not negotiate on offers. To maintain fairness and keep starting total comp the same for anyone who comes into that position, individual pay is determined by role, level and work location only. At the offer stage, we give candidates 3 different offers to choose from depending on how they want to favor cash vs equity. The US based salary range for this position is $125,900 to $182,400 + equity + benefits. Please note: We have two different compensation tiers depending on your location. The range displayed reflects the Tier 2 minimum and Tier 1 maximum new hire salary across all US locations. Your Recruiter will discuss the relevant compensation range during your initial screen.

Responsibilities:

• Directly manage and expand a team of Business Operations associates and an offshore BPO
• Systematize operations by developing and implementing SOP’s, driving process improvements, and identifying areas for automation
• Determine appropriate KPI’s and SLA’s, create tracking mechanisms and dashboards, and performance manage your direct reports and the BPO
• Implement strategic initiatives by writing executive proposals that are data driven and tactical; garnering buy-in and executing on initiatives
• Optimize capital outlay by iterating on predictive cost models
• Develop strong relationships with cross-functional partners throughout operations, product, and engineering
• Serve as a senior leader within operations, spearheading high-impact projects and initiatives and manage internal and external escalations
• Make recommendations to Product for changes based on customer/agent feedback and requests

Skills & Experience:

• 5+ years of management experience in real estate and/or tech -- ideally in a fast-paced, growth-stage environment
• Large volume residential real estate transaction experience preferred
• Analytical rigor - Excel, SQL, and BI experience strongly preferred
• Strong written and verbal communication
• Highly amicable and conversational nature with strong empathy and EQ

Perks & Benefits:

• 100% remote first culture, with an onsite option at our San Francisco or Denver offices
• Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions
• Competitive salary + equity
• 90% paid medical benefits for you and your dependents (medical, dental, vision)
• 401k match & access to a financial planner
• $1,000 professional development stipend
• One-time $350 remote workspace allowance
• $250 monthly co-working space stipend
• 16 weeks paid parental leave & flexible return to work
• Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work

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