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Director, Customer Strategy



Customer Service
Palo Alto, CA, USA
Posted on Thursday, June 20, 2024

PLEASE NOTE: Databook will consider remote work for candidates located in any of the following states: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Massachusetts, Minnesota, New Jersey, New York, Ohio, Oregon, Pennsylvania, Utah, Tennessee, Texas, Virginia, Washington, Wisconsin. Remote work requires periodic travel to our headquarters in Palo Alto, CA every 2-3 months.

The annual base salary range for this role starts at $150,000 USD with significant upside opportunities for performance-based bonuses and commissions.

About Databook

Databook’s award-winning SRM platform leverages advanced AI and LLM technology to empower the world’s largest B2B sales teams to create, manage, and maintain strategic relationships at scale. Customers include Microsoft, Salesforce, AWS, Databricks and many of the largest and fastest-growing companies. The platform ingests and interprets billions of financial and market data signals to generate actionable sales strategies that connect the seller’s solutions to a buyer’s financial pain and urgency. On average, Databook clients achieve 5x more customer meetings, 3x more pipeline, 2.5x larger deals and 1.5x faster cycle time. Databook is a Series B growth startup, backed by some of the most successful SaaS investors, such as Bessemer, DFJ Growth, Salesforce Ventures, Threshold and M12 Venture and and has raised $71m to fuel accelerated expansion. We have a friendly, entrepreneurial and collaborative culture. We are headquartered in Palo Alto, CA with a distributed team working across the globe.

About our Customer Strategy Team

The Customer Value team at Databook is composed of a handful of functions: Customer Strategy (CS), Customer Support, Solutions, and Value Architecture. Our Customer Strategy organization functions as the face of Databook for our clients across the globe. We act as strategic partners to help drive transformation in our customers’ sales organizations and align Databook usage across their sales cycle to drive increased pipeline, higher close rates, and larger deal sizes. We collaborate with Sales to ensure customers are successful across the customer lifecycle, from launch & enablement through value realization & renewal. We are a team of individuals passionate about building an exceptional customer experience and bring enthusiasm for all things analytics, process, and operations.

The Opportunity

The Customer Strategy Director leads a team of Customer Strategy Managers and Sr Consultants. You will be responsible for a book of business and will work directly with our customers on a regular basis - sales leaders at some of the largest and fastest-growing tech and consulting companies in the world. Operationally the Director is a core contributor to driving operational excellence for the CS organization at Databook - they will be supporting projects and initiatives that enable scalability for this rapidly growing team and company.

In this role, you will:

  • Lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes
  • Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales
  • Help to define a data-driven approach to customer success and management to drive account growth as well as employee development
  • Collaborate with Customer Value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives
  • Collaborate with internal Databook stakeholders to achieve agreed-upon sales targets and outcomes consistently and on time
  • Provide mentoring and coaching to develop team members and support career growth

About You

  • 5-7 years of relevant experience across customer success, consulting and/or enterprise sales with at least 2 years of management experience
  • Excellent customer-facing skills backed with demonstrated problem-solving and analytical mindset
  • Strong understanding of the enterprise Go-To-Market sales ecosystem and the different roles and responsibilities of each stakeholder
  • Demonstrated ability to run multiple engagements in parallel and ability to form strong and lasting relationships with key stakeholders, both external and internal
  • Strong familiarity with income statements and financial metrics
  • Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me’

Ideal candidates will also have:

  • Master’s degree in Business Administration (MBA)
  • Certified Financial Analyst (CFA) or a significant degree of financial acumen
  • Experience working in a comparatively unstructured startup environment

Join us and enjoy these perks!

  • Competitive salary with bonus and commissions
  • Equity
  • Medical, Dental and Vision care contributions
  • 401k Retirement Plan
  • 4 weeks vacation plus holidays
  • Employee referral bonus program
  • $500 learning stipend to spend on books, courses or other training materials that help you develop skills relevant to your role or professional development
  • Complimentary subscription to Masterclass
  • Budget for home office equipment
  • 100% reimbursement for all work-related books

Databook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Databook expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.