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Sr. Technical Writer

CloudZero

CloudZero

Marketing & Communications, IT
Boston, MA, USA
Posted on Saturday, May 25, 2024

Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That’s why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Since our founding in 2016, our mission has been to make efficient innovation a reality for every cloud-driven organization. At CloudZero, we believe every engineering decision is a buying decision, yet the cost conversation often bypasses the engineers who drive those determinations. To solve this, we’ve built a dynamic, single-page application that answers the complex, data-heavy questions every cloud-based organization needs to ask if they want to grow their company profitably.

To date, we’ve raised over $52 million from leading venture capital firms across the country. We’re solving problems of massive scale, business importance, and complexity in a space that needs it more than ever. We’re growing rapidly and would love for you to be a part of it!

About the role:
As the Senior Technical Writer at CloudZero, you will play a pivotal role in establishing and shaping our documentation strategy. You will be the first technical writer at CloudZero, responsible for creating comprehensive, accurate, and user-friendly technical documentation for our products and services. This role offers a unique opportunity to make a significant impact by laying the foundation for documentation practices that will support our growing customer base and enable seamless adoption of our platform.

Responsibilities:

  • Content Creation: Develop clear, concise, and accurate technical documentation, including user guides, API documentation, release notes, and knowledge base articles.
  • Collaboration: Work closely with product managers, engineers, sales engineers, and other cross-functional teams to gather information and ensure the accuracy and completeness of documentation.
  • Documentation Strategy: Define and implement documentation standards, templates, and best practices to maintain consistency and improve the overall quality of documentation.
  • User Experience: Advocate for the end user by ensuring documentation is accessible, easy to understand, and addresses user needs and pain points effectively.
  • Continuous Improvement: Proactively identify opportunities to enhance existing documentation and develop new content to support evolving product features and functionality.
  • Documentation Maintenance: Manage updates and revisions to documentation to reflect product changes, enhancements, and bug fixes in a timely manner.
  • Training and Enablement: Collaborate with the customer success team to develop training materials and resources that empower users to maximize the value of CloudZero's platform.