Manager, Clinical Operations and Continuous Improvement
Calibrate
OUR MISSION
Calibrate is on a mission to change the way the world treats weight. We’re defining a new category in metabolic health that mirrors what the research shows—that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that’s impactful, realistic, and sustainable.
Obesity is America’s underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.
To bring Calibrate to everyone who needs it, we’re building the first value-based model in obesity treatment, aligning incentives for patients, providers, payors, and pharmaceutical companies. We’ve built a suite of products that combine medication with our proprietary intensive lifestyle intervention to deliver results that last.Calibrate launched in 2020 direct-to-consumer and has since expanded into enterprise channels to increase access to effective obesity treatment.
Calibrate’s programs bring decades of clinical research directly to consumers, immersing members in a biweekly 1:1 coaching program and curriculum that educates and encourages them to build enduring healthy habits across the four areas essential to lasting metabolic health: food, sleep, exercise, and emotional health. A purpose-built app enables daily tracking of food, energy levels, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members’ group and events calendar create additional opportunities to engage with the Calibrate community.
ABOUT THE ROLE
As a trailblazing company specializing in solutions for the healthcare and employer sectors, we are seeking a Clinical Operations Manager, Continuous Improvement. This role is pivotal in ensuring our Clinical operations which includes clinicians, nurses, and pharmacy teams. In addition, collaborating with cross functional teams to ensure best practices for obesity treatment. This role is responsible for ensuring the clinical teams are providing high quality obesity treatment that complies with all state and federal regulations while scaling operations with maximum efficiency.
KEY RESPONSIBILITIES
- Manage the creation of standard operating procedures (“SOP”), working closely with the Director of Clinical Operations consulting Clinical SMEs and cross-functional teams
- Ensure SOPs are up to date and have required sign off across the Clinical Team (Clinician, Nurse and Pharmacy Teams)
- Manage Wiki updates and organizational updates across teams
- Update macros and text blazes in collaboration with Clinical leads related to SOP updates
- Liaison for commercial request in collaboration with the Director of Clinical Operations
- Conduct quality audits across the clinical organization and identify opportunities for improvements in both operational efficiency and clinical outcomes
- Builds strong working relationships internally to further problem-solve and achieve aligned goals.
- Assist with compliance, privacy, and risk reporting working closely with the Compliance Manager
- Assist with medical record requests, releases, and chart abstraction
- Lead continuous improvement projects based on operating performance metrics and QA audits
- Report creation to support the Clinical Operations team (knowledge of google sheets, excel and looker reporting)
- Assist in other operating projects as needed
- Participate in key cross-functional meetings as an extension of the Clinical Operations department
- Self-starter with the ability to work independently with minimal supervision
The salary range for this role is $90,000-110,000.
BACKGROUND AND EXPERIENCE
- 2+ years operations management experience
- 4 year degree in a health related field preferred
- Strong level of professionalism while living our company values
- Quick learner and comfortable using a variety of applications and software; must be knowledgeable in Microsoft Office, Gmail, Google Drive, and Slack
- Basic reporting skills including Google sheets, Microsoft excel and Looker reporting platform
- Familiar with operations, metrics, and ability to deliver a balanced scorecard
- Excellent writing skills with experience writing SOPs and mapping out workflows
- A clear understanding of how to leverage data to increase productivity and identify operating gaps
- An excellent communicator able to translate complex processes into simple directions
- Project management experience with strong organizational skills with an attention to detail
BENEFITS
At Calibrate, we’re committed to putting our team members in control of their health. In 2025, we are proudly offering the following benefits:
- Attractive salaries with opportunities for equity in our early-stage, high-growth company.
- Enjoy a generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays to support your work-life blend.
- Medical, dental, and vision benefit options to keep you and your family healthy.
- Calibrate-funded disability and basic life insurance, ensuring peace of mind during unforeseen events.
- Access to several wellness programs, including a complimentary Peloton membership, Headspace membership, and therapy on your schedule with Headspace Care.
- Employee Assistance Program through Prudential to receive counseling on a wide range of topics.
- Remote-first ways of working, with the flexibility to work from any state.
- Competitive paid parental leave program to support new parents.
OUR VALUES
We’re in it together: We have an audacious mission, and we’re building a lot of things for the first time — from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we’re each great at, we’re unstoppable.
Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.
You’re in control: We don’t let location stand in the way of the best talent — and from coaches to engineers, we are a remote-first team. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it — in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.
Real results matter: We’re obsessed with outcomes because when our members win, we win, and the data proves that we’ve built the best metabolic health program on the market. We’re purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.
Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.
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